Return & Refund Policy
We offer a 100% money-back guarantee within 15 days of delivery if you are not satisfied with the quality of the product or if it is not compatible with your printing system.
Please note: this guarantee applies only to printing materials, and does not apply to printing machines.
To request a refund, please email us at sales@unityprinter.com and include the following details:
-
Full name
-
Email address
-
Phone number
-
Order number
-
Invoice number
-
Bank details (IBAN) for the refund
-
A clear statement that you wish to cancel your purchase and request a refund under our money-back guarantee.
We will process the refund within 1–5 business days after the returned package has arrived.
Damaged or faulty products
If you receive a damaged or faulty item, please take clear photos of the packaging and the damaged product. Send these photos along with a complaint email to sales@unityprinter.com, including:
-
Full name
-
Email address
-
Phone number
-
Order number
-
Invoice number (if available)
-
Name of the damaged item
-
Description of the issue
-
Photos showing the damage
We aim to respond to all claims within 1-5 business days.